The products available on this website are directly sold by Diva Srls , with its registered office in Italy, Via Palestrina, 2 - 20124 Milano, REA 2510495. All our product are 100 % authentic and covered by official manufacturer warranty. For further information, please visit the information Area. You will find everything about purchases, shipping, refunds and returning products. If you are not satisfied with your purchase, you can return or change your item. Return Authorization Number should be requested within 7 days after the delivery of your order. Shipping and customs taxes are the buyer’s responsibility, when we get back your item, return customs duties charges and shipping charge will be deducted from the refund amount! The item is your responsibility until it reaches us. The Item must be in its original purchase condition, unused, without scratches, including its original product tag, dust bag and security tag. Returns that are damaged, soiled or used may not be accepted and may be send back to the customer.
If you receive a damaged or defective item, contact our Customer Service within 48 hours from delivery. Please provide your order and tracking number. We highly advise customers not to accept parcels that show any signs of damage. Signing for these items will void your right to return or exchange the items.
We will issue a refund, excluding original delivery and customs taxes charges, on receipt of the item within 5 days.