Questions and answers

If I register, will my information be transferred to the others

Your data is protected and strictly confidential. We pay special attention to the confidentiality of your data and use them only for the handling of your orders.

Are there any risks when I pay by credit card

We guarantee maximum security levels for every purchase using Paypal and Credit card Secure Socket Layer (SSL) technology. Whether you buy, you get an extra layer of security.

In which countries do you deliver

We ship worldwide.

Tax Information

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. You should contact your local customs office for necessary information.

Are international orders safe

Your purchase is completely safe and free of risks. In case of lost or stolen of the package you will get a full refund within 5 days.

My order is delayed

If your order is taking longer than estimated time, please contact our Customer Service vogmodamilan@gmail.com

Can I change my order

If you want to make any changes to your order you can do it before its shipping. Once your order is listed like “Dispatched “ it’s impossible to modify it.

How can I track my order

Once your order has been dispatched, you will receive an email containing a tracking number with a link of the courier.

How will I receive my refund

Once a refund has been approved, you will receive a total amount through the same means you used for making your purchase.

Delivery & Refund

How long does it take to receive my refund

We will proceed with a refund within 24 hours of receiving the goods. If you use Paypal account you’ll receive it in 48 hours. If you use your credit card or Bank transfer it may take up to 30 business days for your bank to complete this operation, depending on their processing time. This can vary between card issuers, and unfortunately we are unable to influence this process.